Refund Policy

Last updated: July 23, 2026

Pixel•Boy is operated by Kylie Moore. We want you to enjoy the Service. If you are not satisfied with your purchase, you can request a refund under the terms below.

30-Day Money-Back Guarantee

You may request a full refund within 30 days of your purchase date for any subscription (Core or VIP, 3/6/12-month) or one-time credit pack bought through Pixel•Boy.

How to Request a Refund

All payments are processed by our Merchant of Record, Paddle. To request a refund:

• Visit paddle.net and look up your order using the email you used at checkout, or
• Email us at kyliemoore904@gmail.com and we will help you open a refund request with Paddle.

Approved refunds are returned to the original payment method. Processing times depend on your bank or card issuer.

Subscriptions

Cancelling a subscription stops future renewals but does not automatically refund the current period. If you want a refund for the current period, submit a refund request within the 30-day window above.

Credit Packs

Credit packs are refundable within 30 days of purchase. If credits from the pack have already been spent on gameplay, the refund may be reduced proportionally.

Contact

Questions about refunds? Email kyliemoore904@gmail.com or reach Paddle directly at paddle.net.